Shipping & Returns

Delivery Information

We endeavor to get your order to you as quickly as possible. Most orders are shipped within 1 working day of payment being received.Australian orders are sent via Australia Post service. Registered post can be arranged at purchaser's cost on request. International orders are sent via Australia Post Airmail.

If you are ordering more than one product on the same order, you only pay the delivery charge for the first product.

Usual delivery time by courier: 1-5 business days. All orders must be paid in advance. Orders are usually delivered within 1-5 business days from the date of payment. We attempt to let you know before you order if a product is temporarily out of stock. However, occasionally supplier may run out of a product that is usually in stock. If this occurs, we will do everything we can to get the product to you as soon as possible. If there will be an extended delay, we will attempt to notify you and seek your instructions.

General Notes for Courier Delivery

A signature is required for all courier deliveries. Where possible we recommend using your work address as your delivery address to ensure that someone is available to sign for the delivery.

We can not deliver to PO box addresses by courier

The usual delivery times as listed above are for delivery to suburban Australian addresses that are included in the overnight delivery network of the applicable courier. Delivery times may be longer for remote areas.

Delivery by courier is during business hours, Monday to Friday.

Australia Post Delivery Please understand that delivery by Australia Post will take substantially more time than by courier.

There are two reasons for this: Your order may not leave us as quickly due to the time involved in sending orders by Australia Post, and that Australia Post delivery is usually slower than by courier. Please also note that occasionally we may need to send an order by courier - even when you have selected delivery by Australia Post. Please allow up to 10 working days for delivery by Australia Post.

Order Cancellation

Any paid orders not fulfilled and/or received within 21 days, customers will be notified and paid amounts will be refunded after 7 days of the 21 days of delivery time.
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